Tell us what’s going on
Choose the area of support, tell us where you need help and, if you wish, share a little more context about what you’re looking for. The better we understand what matters to you, the better we can guide the search.
How it works
Finding support shouldn’t become one more thing to manage.
Tell us what you need. Vila reviews your request, searches the network for options that may suit you and helps connect you with professionals who are available when you need support.
Request support01
Tell us what’s going on
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Vila reviews your request
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We search the network
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We share suitable options
From request to support
We start by listening. Everything else follows from there.
Vila reviews your request
We look at what you need and the criteria that matter for that request — from the type of support and location to availability and any preferences you have shared with us.
We search the network
We look for Vila-verified professionals whose experience, availability and way of working may be a good fit for what you are looking for.
We share suitable options
When we find suitable options, we share a small selection so you can get to know each professional better and decide how you would like to move forward.
The final decision is always yours.
More than a name
We want you to know who you may have by your side.
When we find a suitable option, we don’t simply send you a contact. We share information that helps you understand who the professional is and whether they may be a good fit for you and your family.
Whenever possible, we aim to share more than one option so you can compare different profiles before deciding.
Illustrative example
Joana
Doula · Based in Porto
Supports families during pregnancy and postpartum, with experience in in-home support and preparing for the first days with a baby.
Information you may receive
- Relevant experience and background
- Type of support provided
- Areas covered
- Availability for the period you are looking for
- References and other available trust indicators
- Availability
- To be confirmed for your requested dates
- Areas covered
- Porto and surrounding areas
Already know someone in the Vila network you would like to work with?
You can mention that preference in your request. We will take it into account whenever that professional’s availability allows.
The Vila network
A network built with care, not an open directory.
Every professional in the Vila network is verified by Vila before they can receive support requests.
The verification process is adapted to the type of service provided and is designed to give us enough information to assess whether a professional is suitable for the network.
Vila is not a directory where anyone can create a profile and immediately become available. We build the network progressively and aim to understand who is behind each service.
We want to know the people behind the support.
A more personal search
We don’t simply look for someone who is available.
Every request is different. When we search the network, we try to understand the combination of factors that may matter most to each family.
Need
The type of support you are looking for and any context you choose to share with us.
Location
Where you need support and the areas each professional covers.
Availability
When you need help and who is available during that period.
Experience
The background and experience that may be most relevant to what you are looking for.
Preferences
Anything you tell us is important to you — including characteristics you value in the support you receive or a specific professional you would like to work with.
The more we understand what matters to you, the better we can guide the search — without ever taking the decision away from you.
Transparency
What if we can’t find an option that makes sense?
We’ll tell you.
We would rather be transparent than suggest someone simply to fill a gap. If there is no suitable or available option in the network at that time, we will explain that and try to point you towards the most helpful next step.
Always
Vila helps with the search. You decide how to move forward.
Our role is to make the search simpler and help you reach options that may make sense.
We share information so you can get to know each professional, ask the questions that matter to you and decide whether you want to move forward.
We do not automatically assign a professional to your family.
Whenever you need us
Start by telling us what you’re looking for.
You don’t need to have all the answers. Tell us how we can help, what matters to you and we’ll start from there.
Request support